Deen Salam

Business Information

Brand Name: Deen Salam

Location: California, United States

Customer Support: ourdeensalam@gmail.com

Response Time: 24–48 hours (email only)

Products

Deen Salam sells physical goods, including original copyrighted content such as the Deen Stories novel.

Order Processing & Shipping

Processing time: 1–2 business days

Shipping origin: Guangzhou, China

Estimated delivery time: 7–14 days, depending on destination

Delivery dates are not guaranteed

Tracking numbers are always provided after shipment

Customers are not responsible for customs duties or import taxes.

Delivery Issues

If a shipment is delayed, we will contact the customer via email

If tracking shows delivered, the order is considered fulfilled

If a package must be collected from a local post office, the customer will be notified

Stolen packages after delivery are not refundable

Cancellations

Orders may only be canceled if shipping exceeds 15 days.
Once shipped, orders cannot be canceled.

Address Accuracy

Customers are responsible for entering the correct shipping address.
Address changes cannot be made after purchase.
If an incorrect address is entered, customers must contact us immediately at ourdeensalam@gmail.com for resolution.

Refusal of Service

Deen Salam reserves the right to refuse service, cancel orders, or deny refunds in cases of:

Fraud

Abuse

Chargeback manipulation

Policy violations

Chargebacks & Disputes

We rely on:

Carrier tracking confirmation

Delivery scans

Product photos (if applicable)

These records are considered final in dispute resolution.

Limitation of Liability

Deen Salam is not liable for:

Indirect or consequential damages

Delays caused by carriers

Misuse of products

All products are provided “as is” to the fullest extent permitted by law.